🌼 Frequently Asked Questions
We’re here to help! Below are some common questions from our community.
🛍️ Orders
Q: How do I place an order?
A: Simply browse our shop, choose your item, select your size and quantity, and click “Add to Cart.” Follow the checkout process to complete your purchase.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, so changes or cancellations aren’t always possible. Email us at info@seedlingsofheaven.com as soon as you can, and we’ll do our best to assist.
🚚 Shipping
Q: Where do you ship?
A: We currently ship across the United States. Shipping rates are automatically calculated at checkout based on your location and order size.
Q: How long does shipping take?
A: Orders typically take 3–7 business days to process. Once shipped, delivery times are:
3–7 business days within the U.S.
Shipping times may vary during holidays or due to carrier delays.
Q: Will I receive a tracking number?
A: Yes! Once your order ships, you’ll receive an email with your tracking number so you can follow your package.
🎁 Products
Q: How do I choose the right size?
A: Every product includes a size guide on the product page. We recommend checking the guide before ordering to ensure the best fit.
Q: Do you offer gift options?
A: While we don’t currently offer gift wrapping, our items make wonderful gifts! You can ship directly to your loved one—just enter their address at checkout.
🔁 Returns & Issues
Q: Do you accept returns or exchanges?
A: Because our items are made to order, we do not accept returns for changes in size or preference. Please double-check your order before checking out.
Q: What if I receive the wrong or damaged item?
A: If there’s a problem with your order, email us at info@seedlingsofheaven.com within 7 days of delivery. Include your order number and a photo of the issue—we’ll make it right.
💬 General Questions
Q: How can I contact you?
A: Email us anytime at info@seedlingsofheaven.com or use the Contact Us page. We usually respond within 1–2 business days.
Q: Do you offer collaborations or wholesale?
A: We’re open to partnering with others who share our mission. Email us your ideas at info@seedlingsofheaven.com!
